CONNECT FAQS

Wi-Fi Hotspot delivers a 3G/LTE (depending on model) Wi-Fi hotspot in your car. Wi-Fi Hotspot enables passengers to connect up to 8 devices to the Internet using an in-car 3G/LTE connection. It utilises the roof mounted antenna increasing the reliability of continuous connection whilst on the move. It delivers better data connection strength (compared to a smartphone in the vehicle) as the metal structure of the vehicle can restrict data reception. In addition to the hardware fitted to the vehicle, you will have to purchase a mobile SIM card and insert it in the SIM card reader located in your vehicle.

Yes. The system requires a separate 3G SIM card with a data plan/allowance to work. The system provides mobile internet in the car for Wi-Fi capable devices such as mobile phones, tablets etc. In many ways it operates in a similar way to a "3G dongle".

Yes, your SIM should have a data allowance for your Wi-Fi Hotspot to work. Voice only SIMs (as used on some mobile phones) cannot deliver data.

This depends on the mobile service provider and type of the plan you have. Some providers offer "shared plans" where you can get an additional SIM for your Wi-Fi Hotspot and attach it to your shared plan. This means that your Wi-Fi Hotspot and your mobile phone consume the data from the shared allowance and you will get 1 bill.
EE for example offers a shared data plan http://shop.ee.co.uk/sharer-details/samsung_galaxy_ace_3_black_and_sim

Wi-Fi Hotspot operates on 3G/LTE networks.

Wi-Fi Hotspot operates through a mobile phone network. It will deliver a better data connection than a smartphone in the vehicle, but will not operate in areas where no mobile phone network exists.

You need a "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIM". This will be a different SIM card to that fitted in your mobile phone. For Touch 17MY, the required SIM card is a 2FF standard SIM card, while for Touch Pro and Touch 18MY a 3FF micro SIM card is needed.

At present Jaguar Land Rover does not have a preferred data plan provider. You can obtain a “Data only SIM card” from a variety of sources. Data SIMs and plans are available from all major mobile service providers.

At present Wi-Fi Hotspot is a linked feature with Connect/Connect Pro. Wi-Fi Hotspot can only be specified on vehicles fitted with Connect/Connect Pro.

Once you’ve downloaded the Remote app to your iPhone, follow Apple’s instructions on how to download apps to the Apple Watch at https://support.apple.com/HT204784

You can set and adjust your vehicle’s temperature from your Apple Watch. For safety reasons, if your vehicle is unlocked when you activate Remote Climate Control from the Remote Premium app on your Apple Watch, your vehicle will automatically lock before starting the engine.

The Journeys function is only available in the InControl Remote app on your iPhone, or via the My Jaguar InControl web portal.